Stone necklace

Italy :

• Orders over €35: Free shipping.
• Orders under €35: Cost of €6.99.

European Union:

• Orders over €150: Free shipping.
• Orders under €150: Cost calculated by location, generally €14.99.

USA :

• Orders over €150: Free shipping.
• Orders under €150: Cost of € 20.

Rest of the world : Shipping cost calculated based on the destination country, visible in the cart.

• Italy : 1-4 working days (3-5 days for the islands)
• International shipping : Up to 10 working days, depending on the country.

We are not responsible for any courier delays.

• Returns are free within 30 days from the date the order is received.
• Return shipping costs are covered by us.

The return process cannot be carried out at our retail stores.

For returns from countries outside the European Union:

• Only the value of the returned products will be refunded. The original order shipping costs will not be refunded.
• In the case of a partial return, if the remaining order value falls below the free shipping threshold, the original shipping cost will be deducted from the refund amount.

Click on the profile icon in the store navigation.

1. Log in to your account
   
   - In the “Email” field, enter your email address, then click “Continue”.
   - In your email inbox, open the email sent by our store and copy the six-digit verification code included in it.
   - Return to the online store and enter the six-digit verification code.
   
2. Click on the order for which you would like to request a return.
   
3. If your order includes more than one item, select the items you wish to return.
   
4. Select the reason for the return and add a note for the store.
   
5. Click “Submit request”.
   

If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. Once the product has been returned, you will receive a refund.

For any questions, please contact us at info@klkstore.com.

We replace for free each item as a result of damage due to production up to 1 years from the original purchase date.

The product Stone necklace it is nickel, cadmium and lead free. It is strictly produced only with commonly hypoallergenic and certified materials.