Do you have doubts or need help? We are here to help!
Write to us at email@example.com or at WhatsApp number +393516005180.
Or fill out the form below!
Shipping and delivery
What are the delivery times?
In Italy, delivery takes place in 1-3 business days. For the islands it could become 3-4 days.
The lead times for international shipments can be up to 7 working days, depending on the country.
What are the shipping costs?
Shipping is free throughout Italy for orders over € 29. For smaller orders the cost is € 6.99.
In Europe, shipping is free for orders over € 150. Otherwise, the cost is € 9.99. For other countries, the cost may vary.
Do you ship all over the world?
We ship in almost all over the world.
If your area is not present or is unavailable at checkout, get in touch with us so we will analyze your region specifically!
Returns and exchanges
Can returns or exchanges be made?
Of course! For free in 30 days from the purchase, with only the shipping costs at your expense.
It is not possible to carry out the operation at our points of sale.
How can I make the return / exchange?
Send an email to firstname.lastname@example.org or a WhatsApp message to (39) 351 600 5180 informing:
Order number and date
Name or code of the product (s) to be returned
How long will the refund take?
The amount will be credited to you In 5 days work on the payment method used during the purchase.
In peak periods, the refund may be delayed, in any case within thirty (30) days of receipt of the issuing email.
Materials and guarantees
What materials are used?
Our creations are all nickel, cadmium and lead free. They are rigorously produced only with commonly hypoallergenic and certified materials.
Do the products have a guarantee?
We replace for free each item as a result of damage due to production up to 1 years from the original purchase date.
How to maintain the products?
Use only a dry, soft cloth very lightly. Must avoid contact with perfumes, salt water, detergents or others corrosive substances. Keep away from light in an individual bag.
Orders and payments
How can I pay for my order?
We accept the following payment methods:
- Credit or debit cards
- Cash to the courier
- Advance bank transfer*
* for this method send an email to email@example.com
What happens after the order is sent?
Once the order has been created, you will receive a confirmation email.
All personal and payment information will be verified and we will contact you in case of problems.
Can I place the order on WhatsApp?
Yes! Write to us on +39 351 600 5180! We will help and follow you throughout the operation.
For orders placed on WhatsApp, only the following payment methods are accepted: advance transfer or cash to the courier.