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Domande Frequenti

Do you have a doubt or any question? Take a look at our F.A.Qs!

Where to find our products

Where are our stores located?

Our flagship stores a Rome I am at:
- Via della Minerva 6

- Piazza Sant'Andrea della Valle 4

- Via the Baullari 37

Our flagship stores a Rio de Janeiro I am at:

- N.S. Street. from Copacabana 619

- Rua Senador Dantas 75/A

Do you have official dealers?

Yup! We have resellers of our brand in Worldwide!

Get in touch with us clicking here and let us know where you would like to find our official dealer.

Shipping and delivery

When will my order be shipped?

If the purchase is made before 3pm, the order will be shipped the same day.

If done later, the products will be shipped the first working day following receipt of the order.

What are the delivery times?

In Italy, delivery takes place in 1-3 business days. For the islands it could become 3-4 days.

The lead times for international shipments can be up to 7 working days, depending on the country.

What are the shipping costs?

Shipping is free throughout Italy for orders over € 29. For smaller orders the cost is € 6.99.

In Europe, shipping is free for orders over € 150. Otherwise, the cost is € 9.99. For other countries, the cost may vary.

Do you ship all over the world?

We ship in almost all over the world.

If your area is not present or is unavailable at the time of checkout, get in touch with us so we will analyze your region specifically!

How can I track the shipment?

When your order is shipped, you will receive a confirmation email with the reference number of the package.

You can use this number to track the shipment on the TNT portal, where you can access through the link:

We remind you that the search for your order will only be possible from the day following the receipt of the search data.

Returns and exchanges

Can returns or exchanges be made?

Of course! For free in 30 days from the purchase, with only the shipping costs at your expense.

It is not possible to carry out the operation at our sales points or official dealers.

How can I return or exchange?

Send an email to or a WhatsApp message to (39) 351 600 5180 informing:

Order number and date
Name or code of the product (s) to be returned

How long will the refund take?

The amount will be credited to you In 5 days work on the payment method used during the purchase.

In peak periods, the refund may be delayed, in any case within thirty (30) days of receipt of the issuing email.

Materials and warranties

What materials are used?

Our creations are all free from nickel, cadmium and lead. They are strictly produced only with commonly hypoallergenic and certified materials.

Do the products have a guarantee?

We replace for free each item as a result of damage due to production up to 1 years from the original purchase date.

How to keep the products?

For cleaning, use only a dry and soft cloth in a very light way. Do not use any product or water on our creations.

Need avoid contact with perfumes, salt water, detergents or others corrosive substances. Keep away from light in an individual bag or box.

Orders and payments

How can I pay for my order?

We accept the following payment methods:

- Credit or debit cards

- Cash to the courier

- Advance bank transfer *

* for this method send an email to

What happens after the order is sent?

Once the order has been created, you will receive one confirmation email.

All personal and payment information will be verified and we will contact you in case of problems.

Can I place my order on WhatsApp?

Yup! Write to us at +39 351 600 5180!

We will help and follow you throughout the operation.

For orders placed on WhatsApp, only the following payment methods are accepted: advance transfer or cash to the courier.

Secure transactions

Transactions are handled with total security.

Simple payment

Our secure checkout is quick and easy to use.

Get in touch

Do you have questions? Get in touch with us!


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